How to complain

If there's something in Brent that the council is responsible for that you don't think is working properly, or something that you think they should be doing but aren't, you can complain.

Firstly, try to speak to someone who works for Brent Council and explain your views.

If you don't know who to speak to, you can phone the One Stop Service on 020 8937 1200. You can speak to any customer services officer who will be able to help you further.

A member of staff will try to sort out any problems straight away. Sometimes they may take longer, but they will let you know what is happening.

 If you are still unhappy

If you are unhappy with our response, you can complain by:

• writing to 'FREEPOST Young feedback' (no stamp or further address needed)
• sending us an email: young.feedback@brent.gov.uk
• phoning our One Stop Service on 020 8937 1200 or using a free phone in our libraries
• sending a fax to 020 8937 1989
• using Minicom 020 8937 1993 (for people with hearing or speech problems).

If you need any help, please let us know.

 What will we do?

We will write to you within one week telling you what is going to happen.

The person in charge will try to sort out your complaint and write to you within three weeks to let you know what we will do.